ConnectWise Trust Center updated Oct 20 12:45 UTC; mitigations began Oct 17 05:00 UTC; webinars start Oct 20 18:00 UTC
Event summary
ConnectWise updated its Trust Center advisory (last updated Oct 20 at 12:45 UTC) noting that mitigations for the incident began on Oct 17 at 05:00 UTC and that they have not observed successful threat activity in the environments they monitor since then. The vendor also said it is launching technical webinars every two hours beginning Oct 20 at 18:00 UTC to assist partners. The advisory excerpts do not specify tenant-level impact or service restoration details.
CHRONOS Wire · October 20 · Alert 15
Publication details
- Published
- Updated
- Revision
- r1
- Source
- ConnectWise Trust Center
Cliff Notes
- ConnectWise Trust Center updated Oct 20 12:45 UTC: mitigations began Oct 17 at 05:00 UTC; no observed successful threat activity in monitored environments since; technical webinars every two hours beginning Oct 20 at 18:00 UTC.
U.S. Impact
U.S. Impact assessment pending.
ELI5: Plain-English Explanation
ConnectWise updated its Trust Center about an ongoing Cloud Backup service incident. They say mitigations began on Oct 17 at 05:00 UTC, they have not observed successful threat activity in the environments they monitor since then, and they started partner technical webinars every two hours beginning Oct 20 at 18:00 UTC.
Why Urgent Level 4
ConnectWise published an advisory update and scheduled partner webinars; MSPs and customers should monitor the Trust Center and attend webinars for guidance and potential tenant investigation steps.
What Changed
ConnectWise published a Trust Center update last updated Oct 20 at 12:45 UTC noting that mitigations began on Oct 17 at 05:00 UTC, reporting no observed successful threat activity in monitored environments since those mitigations, and announcing technical webinars every two hours beginning Oct 20 at 18:00 UTC.
What Is Genuinely New
Trust Center advisory was updated Oct 20 at 12:45 UTC with statements that mitigations began Oct 17 at 05:00 UTC, that ConnectWise has not observed successful threat activity in monitored environments since then, and that technical webinars will run every two hours starting Oct 20 at 18:00 UTC.
CHRONOS Bottom Line
Vendor updated its advisory confirming mitigations began Oct 17 and reporting no observed successful threat activity in monitored environments; partners should follow ConnectWise Trust Center updates and attend scheduled webinars for guidance.
Uncertainties / Known Unknowns
The advisory excerpts do not state the specific cause, whether individual customer tenants were impacted, or the current status of specific ConnectWise services (e.g., whether any services remain suspended).
Detailed Analysis
The Trust Center update (last updated Oct 20 at 12:45 UTC) states mitigations began Oct 17 at 05:00 UTC and that ConnectWise "has not observed successful threat activity in the environments we monitor" since those mitigations. The advisory also announces technical webinars every two hours starting Oct 20 at 18:00 UTC. The provided excerpts do not include explicit statements about unauthorized access, ongoing suspensions of specific services, or restoration schedules.
Sources / Evidence
- 01Cloud Backup (formerly known as SkyKick) Service InterruptionConnectWise Trust Center2026-10-20
- 02Cloud Backup (formerly known as SkyKick) Service InterruptionConnectWise Trust Center2026-10-20
- 03Cloud Backup (formerly known as SkyKick) Service InterruptionConnectWise Trust Center2026-10-20
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