ConnectWise begins phased restoration of Cloud Backup (Trust Center update October 22, 2026 at 00:45 UTC)
Event summary
ConnectWise posted a Trust Center update at 00:45 UTC on October 22, 2026 saying phased restoration of Cloud Backup is underway and will take several days; it warns partners that individual Microsoft 365 tenants still require review for unauthorized changes or persistent access. The advisory is an active remediation notice but does not, in the retrieved content, attribute the incident or confirm tenant data access.
CHRONOS Wire · October 22 · Alert 1
Publication details
- Published
- Updated
- Revision
- r1
- Source
- ConnectWise (Trust Center)
Cliff Notes
- ConnectWise began phased restorations at 00:45 UTC on October 22, 2026 and says restoration will take several days; partners must review Microsoft 365 tenants for potential unauthorized changes or persistent access.
U.S. Impact
U.S. Impact assessment pending.
ELI5: Plain-English Explanation
ConnectWise reported a disruption to its Cloud Backup service and on October 22, 2026 at 00:45 UTC said phased restorations are underway after remediation; it warns restorations will take several days and that partners must review individual Microsoft 365 tenants for potential unauthorized changes or persistent access.
Why Urgent Level 3
ConnectWise has begun phased restorations and explicitly instructs partners to review individual Microsoft 365 tenants for unauthorized changes—action by MSPs/partners is required while restorations proceed over several days.
What Changed
ConnectWise Trust Center posted an update on October 22, 2026 at 00:45 UTC stating phased restoration of Cloud Backup is underway, restoration will take several days, and individual Microsoft 365 tenant reviews remain required.
What Is Genuinely New
ConnectWise Trust Center posted an update on October 22, 2026 at 00:45 UTC stating phased restoration of Cloud Backup is underway and that restoration will take several days; the advisory reiterates that individual Microsoft 365 tenants still require review for unauthorized changes or persistent access.
CHRONOS Bottom Line
ConnectWise began phased restoration of Cloud Backup (Trust Center update October 22, 2026 at 00:45 UTC) after remediation steps; partners must still review Microsoft 365 tenants for potential unauthorized changes or persistent access.
Uncertainties / Known Unknowns
Attribution, scope of any tenant-level unauthorized access, and whether any customer data was accessed or exfiltrated are not stated in the retrieved ConnectWise advisory.
Detailed Analysis
The retrieved primary evidence is a ConnectWise Trust Center update posted October 22, 2026 at 00:45 UTC stating phased restoration of Cloud Backup is underway, restoration will take several days, and that partners must review individual Microsoft 365 tenants for unauthorized changes or persistent access. No retrieved source in this dataset provides confirmed attribution, technical details beyond remediation steps, or confirmed tenant data exfiltration.
Sources / Evidence
- 01Cloud Backup (formerly known as SkyKick) Service Interruption — ConnectWise Trust CenterConnectWise (Trust Center)2026-10-22
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